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"Booked an upgraded room and was given the disabled room. Asked to have a different room but they would not swap me. Hotel restaurant is beautiful presented and the food in Blok was superb. Staff in the spa were quite rude and did not provide me with a towel, suggesting I use a room towel?"

"Hot tub could be a bit bigger, was only really room for 3 people without being crammed. The one in reading is huge and has loads of room "

"Everything was very good. The staff were excellent"

"Lovely last minute stay in a large room very quiet and close to amenities. "

"The room was a decent size & the evening meal was really nice but the internet connection was terrible as my phone didn’t connect for the whole 2 nights we stayed there. Also the bathroom didn’t have a holder for the shower head which was very disappointing so really struggled to have a proper shower"

"Annex room window did not close. Lift was very rickety. Single beds were not comfortable. Shower leaked onto floor."

"Our stay was excellent value for money. Breakfast was lovely, clean room etc, kettle and teas provided. Staff were also very friendly and welcoming. Minor thing was that the halls could do with a lick of paint but the rooms themselves, and the bar etc was nice. "

"Really nice stay. The only downside was the 7 minute walk to the nearest car park. Not a big thing I know but further than I anticipated"

"Wonderful views of river Usk and delightful to hear river sounds…"